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II. Duties & Operational Standards

 

A. General

Members of the Housestaff are responsible to the department chairperson or designee to whom they have been assigned for all matters pertinent to the professional care of patients and for all matters of administrative policy and procedures. Housestaff employee codes (UCOP title codes 2708, 2724, 2725, 2726, and 2732) range from Step I to Step IX. In addition, many training programs include a Chief Resident position, which may be anywhere from Step IV and higher.

The Housestaff must adhere to the schedule announced in the roster of duty compiled by the department. Requests for changes to rotation schedules must be made through the departmental office. The department must update the posted schedule in the Dean’s office for accurate Medicare reporting. Administrative havoc ensues if paperwork and payroll records do not reflect actual resident locations, and subsequent annual Medicare audits put federal reimbursement at risk if schedules are in error.

Upon each arrival for rotation to an affiliate Hospital, the resident must report to the appropriate office to complete paperwork and receive unique hospital I.D. numbers. Housestaff with clinical responsibilities at Moffitt-Long/Mt Zion are appointed to the Medical Staff.

During the Graduate Medical Education’s June Orientation for new Housestaff, residents and clinical fellows are provided with a copy of the Hospital By-Laws, Rules and Regulations and are expected to abide by its contents.

Listed below are the general standards for all Attending Staff and Housestaff at the University of California, San Francisco. These standards are founded on common sense and courtesy, and are intended to enrich the environment for all personnel, as well as for our patients, visitors, volunteers, and guests. The Attending Staff and Housestaff recognize that patients, visitors and colleagues are to be treated with courtesy, sensitivity and respect at all times. All staff are expected to make the "extra effort" to insure a professional, gracious, and overtly hospitable environment for patients, visitors, and colleagues. The goal is to maintain an atmosphere of personal and institutional excellence where outstanding performance is expected.

Patients and visitors are guests in our institution. As such, all Attending Staff and Housestaff are expected to:

  • Yield to them in elevators and stairwells, holding doors open for them as necessary;
  • Introduce oneself and colleagues.
    Offer assistance to them if there is the slightest indication that assistance is needed.
  • Address them by their surnames unless asked to do otherwise by the patient or visitor.
  • Respect their privacy by knocking before entering their room.
  • Maintain a neat and clean environment (e.g., pick up papers or debris in hallways, or notify the appropriate Medical Center department to do so).
  • Photo identification badges (see section II, i) must be worn above the waist and clearly visible, in compliance with Title XXII of the California Administrative Code.
  • Clothing must be neat, clean and appropriate for work assignments. Shoes must be safe, quiet, in good repair and appropriate for the work to be performed.
  • Hair and facial hair must be clean, controlled and trimmed so as not to interfere with job duties.
  • Jewelry, cosmetics and other accessories may not be worn where safety or health standards would be compromised.
    Hosiery or socks shall be worn at all times.
  • Perfume, cologne, or fragrant after-shave lotions or other fragrant products should not be worn in patient care sites.
  • Comply with HIPAA regulations.

Examples of unacceptable apparel include, but are not limited to, the following: beach sandals; thongs; bare feet, strapless or backless shirts; tank tops; halter tops; cropped shirts; garments designed for athletic wear (e.g. athletic shorts, spandex leggings, etc.); baseball caps and other athletic headwear; stereo headphones; soiled, torn or frayed garments, apparel or accessories with phrases and pictures if they are unrelated to the professional environment of the Medical Center and detract from quality patient care.

Updated: May 18, 2007
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