Welcome to the Information Services Unit Online Help and Support site! Please use our site to:

• troubleshoot computer problems
• process a new hire/create account
• delete or modify an account
• submit an online email or service request
• change your password
• check email online
• request new software
• send a secure email
• use data encryption
• use the VPN

Contact Us

The ISU Help Desk is here to help you with your IT needs.

We are open from 7 AM to 6 PM Monday through Friday, excluding UCSF holidays.

After hours, holiday and weekend support is also available. Please see our on-line Service Level Agreement for details.

Phone: 415-502-1919
Email: isurequest@medsch.ucsf.edu