There may be a simple solution to your technical problem. Many problems can be resolved by rebooting your computer and logging in to the network again.

If a reboot does not solve your problem, please review these frequently reported problems for a quick solution.

If you don't find a quick solution to your problem below please contact us at the Help Desk.

To speed the troubleshooting of your problem, please have your computer's name ready (Ex: Derm125) for the technician when contacting the Help Desk.

Password Problems

• Password and/or logging in problems

Network Problems

• I can't access ISU's servers
• Lost Internet connection
• After I log into SSL VPN, my wireless connection drops or I get a blank screen when I logon with Firefox

Desktop/Application Problems

• I sent a print job to the printer but nothing happens.
  
• My computer is not responding and the cursor is "frozen."
• My computer is not responding when I click, but the cursor/hourglass moves.
• I'm receiving messages from the System Administrator say that my mailbox is full.
• When attempting to insert text, what I type overwrites the text that follows.
• I permanently deleted a mail message by mistake.
• I need to know the name /CPU ID of my PC (The ISU label is missing or not accessible).
• While booting up, I get a message that says: "Invalid system disk. Replace the disk, and then press any key."