Quick Fixes for Frequently Reported Desktop and Application Problems

• I sent a print job to the printer but nothing happens.
• My computer is not responding and the cursor is "frozen."
• My computer is not responding when I click, but the cursor/hourglass moves.
• I'm getting messages from the System Administrator saying that my mailbox is full.
• When I try to insert text, what I type overwrites the text that follows.
• I permanently deleted a mail message by mistake
• I need to know the name /CPU ID of my PC (The ISU label is missing or not accessible).
• While booting up, I get a message that says: "Invalid system disk. Replace the disk, and then press any key."
• I deleted an important file on the server and I want to know if there is a way to retrieve it.

I send a print job to the printer but nothing happens.

• Start by opening your printers folder. Go to the Start menu > Settings > Printers.
• Double-click on the appropriate printer to view the print queue. (If you have several documents queued up, you may have inadvertently jammed the queue.)
• Select the documents and delete them from the queue. (This will not delete the documents from your machine, but you will need to re-send them to the printer.)
• Try sending your document again.
• If this doesn't work, restart the printer.
• If others are able to print to this printer, reboot your computer.
• If you are unable to resolve this problem after following these steps, contact the Help Desk for further assistance.

Since the keyboard and mouse are not functioning, you cannot press CTRL ALT DEL to restart the computer. You will have to reset the computer manually.

• On the front of your desktop computer, Reset is the smaller of the two power buttons.
• If you only have one button or the computer is not resetting, push the main power button and hold it down until the machine shuts off.
• Wait about 30 seconds, then restart the computer. This lets it complete its boot cycle.
• Log in.
• If you are unable to resolve this problem after following these steps, contact the Help Desk for further assistance.

If your computer stops responding, it could be caused by a number of things. First, wait for a few minutes to see if the application starts running again. If nothing happens:

• Right-click on the Task Bar (gray bar on bottom of screen) and choose Task Manager.
• A window will appear listing the tasks (programs) currently running on your computer. The program that is having the problem will have (not responding) next to it.
• Highlight the program and click End Task. The program should disappear.
• Close the Task window and then try launching the application again.
• If the problem recurs, reboot the computer. If this doesn't fix the problem, contact the Help Desk for further assistance.

• You can find out which folders are using the largest amount of space by right-clicking on an Outlook folder (such as Inbox) in the folder list and choosing Properties.
• Click on the Folder Size button on the General tab. Outlook will calculate the size of your folder. The default total mailbox size is 100 MB (100000KB). The server is set to warn you at 85 MB. Most Deans and Unit Managers and Chairs have higher limits. All of your folders and subfolders, combined, must be under 100 MB or you will not be able to receive new mail. It will be returned to the sender as undeliverable.
• Identify the folders that are over or close to the size limit, and delete the mail and/or attachments that you know you will no longer need. Be sure to check your Sent Items folder and empty the Deleted Items folder.
• Another solution is to archive content in the oversized folders so that older mail is stored on one of the file servers instead of the Exchange server. The Help Desk can assist you with this.

• Double click on OVR on the bottom border of your application so that it is "grayed out," or press the Insert key.

I need to know the name/CPU ID of my PC.

• Right-click the My Computer icon on the desktop and choose Properties.
• The Network Identification tab contains the PC's name.

I permanently deleted a mail message by mistake.

• Launch your Internet browser.
• In the location field, type in somowa.medschool.ucsf.edu
• Press Enter
• Log into your email account.
• Select the Deleted Items folder.
• Highlight the items you would like to restore and hit the Recover button. The item(s) will show up in your folder.

I am booting up and I get a message that says: "Invalid system disk. Replace the disk, and then press any key."

• This means that there is a non-bootable floppy disk in your floppy drive. Eject it, press any key, and the booting process will proceed.

I deleted an important file on the server and I want to know if there is a way to retrieve it.

• Your most recent changes will be lost but there is a way to retrieve previously saved versions of the file. See Instructions