Office of Continuing Medical Education
In 2002 The Office of CME decided to add an online course registration option
in addition to registration by phone, fax, mail , and in person. This online
option needed to be integrated with the existing back-end course registration
system, and provide real-time updates between the website and the existing
system. By offering this option, OCME's per registration costs would decrease,
and it would be able to provide a higher level of customer service.
OCME engaged ISU to develop its online registration system that integrated
with an existing backend legacy system for processing phone and mail registration.
Customers can register and pay for CME courses online and the back end
database is updated in real time. The online system can also query the
database to check the number of registrations for a particular course
and close the course when it is full in real time.
- Within the first year of launching the integrated registration system,
online registration represented 20% of all OCME registrations and by the end of 2005 online registration represented 52% of all OCME registrations.
- Real-time updating between the website and back-end system enables
courses to be marked as open, closed, or full as registration proceeds
- Online system copies almost all course information from the back-end
system, significantly reducing duplicate information
- Real-time reporting on the number of registrations by phone, fax,
mail, and online
- Reduced per transaction costs as online registrations increase
- Overall improved customer satisfaction with the registration process
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