The software installed on the desktop supports the defined business mission of the enterprise. In this case we have chosen to utilize:

• Windows Professional as the PC operating system
• Office Professional as the basic productivity package
• Outlook for email, calendaring and groupware
• Internet Explorer and Mozilla Web browsers
• Sophos for anti-virus support
• Adobe Acrobat Reader
• Enzip file utility and some others.

Extensions to the standard software image that have been tested and are pre-approved for compatibility are:

• Microsoft Project for project management
• Visio Standard for organizational and process charting
• Macromedia Dreamweaver for Web publishing
• PDA (personal digital assistant) support for Palm OS and Blackberry.

Software Pricing

Exceptions: A separate process has been developed to support "Software Exceptions" (applications used within a Unit to support a formal business need).  This process includes the Unit Manager defining and requesting a formal exception and the Unit defining the method they will use to support the approved application should a problem occur.  Units receiving exception approvals will be required to fund the software purchase, installation and maintenance. Non-supported, user installed applications may be overwritten when new software images are installed during upgrades or the desktop repair process. 

Exception Process

In order to provide an appropriate, consistent, and supportable computing environment, the Dean’s Office has established a standard computing environment. Recognizing that there may be a need for functionality not provided by the standard computing environment, this exception process has been provided.  Units may not acquire or implement information technology without obtaining an approved exception.

• Employee completes the online Exception Request form
• Unit Manager recieves the Exception Request electronically and, after reviewing, either rejects or approves the request.
• Upon approval, ISU receives the request electronically and commences testing and evaluation of the product.
• Within two weeks of submission, a response will be provided to the Unit Manager.
• If approved, ISU will notify the Unit Manager and the Requestor electronically and work with the unit to begin the ordering process. ISU will create a helpdesk ticket to schedule the installation when the software arrives.
• If rejected, ISU will suggest an alternative to the requested software that meets the business need.