Server Service Tier
| Server/Application |
Tier |
| File and Print Servers |
| File Server (NAS) |
1 |
| Print Server |
2 |
| Parnassus File server |
3 |
| Production WWW Servers |
| S/Med web system |
1 |
| S/Med web server 1 and 2 |
2 |
| Hosted Dept web server |
2 |
| SharePoint server |
2 |
| Urchin Web analytics |
3 |
| Email (email, calendar, contact, spam) |
| Email Service |
1 |
| Exchange server nodes 1 and 2 |
2 |
| Outlook Web Access server 1 and 2 |
2 |
| SPAM filter |
2 |
| Blackberry Enterprise server |
1 |
| POP/IMAP Mail Gateway |
3 |
| Exchange Mail Gateway |
1 |
| SQL Servers |
| Production SQL Server |
1 |
| Hosted Dept SQL Server |
1 |
| FMG SQL Server |
1 |
| OPS SQL Server |
2 |
| Application Servers |
| Net Backup |
1 |
| ISU Application server (certificate, AMCAS) |
2 |
| ISU Application server (VSS, Security framework, Webtrends) |
2 |
| OPS Application (Sophos) |
2 |
| Patch management server |
2 |
| Search Engine (web) |
2 |
| Adobe Connect |
2 |
| S/Med IM |
3 |
| DekiWiki ISU Knowledgebase |
3 |
| Symantec AV scanner |
3 |
| TimeSheet Pro |
3 |
| Virtual System Hosts |
| External system 1 and 2 |
2 |
| Internal system 1 and 2 |
2 |
| Domain Controllers |
| AD DC and DNS 1, 2, 3 |
2 |
| Integration Servers |
| Web integration |
2 |
| SQL integration |
2 |
| Development Servers |
| Web development |
2 |
| SQL development |
2 |
| Managed Servers |
| PEDS Citrix |
2 |
| PEDS Filemaker pro |
2 |
| PEDS FoxPro |
2 |
| FMG MEIS Reporting server |
2 |
| Urology production CapSure |
2 |
| Urology development CapSure |
2 |
| DataFax server 1 and 2 |
2 |
| VA Connect |
2 |
Back to Service Level Agreement
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