UCSF University of California, San Francisco      About UCSF       Search UCSF       UCSF Medical Center     
  Education & Training    Research    Patient Care   
 
Print This Page For Normal View, Click Here For Larger Font Sizes', Click Here

 
 
Information Services Unit
Help and Support
Our Services
Recharge
Client Portfolio
About Us
Contact Us / Request Services
Policies and Procedures
Security

 

Read more about our:

 


Recharge

Introduction
ISU provides a comprehensive set of technology services to internal and external clients. ISU provides all services at no cost to the School of Medicine Dean’s Office and heavily subsidizes core services (e-mail, Web, and file/print hosting) for the School of Medicine departments. Also, ISU offers a wide variety of other services at cost to School of Medicine departments, campus departments, and external medical schools.

How to Request Services
Contact ISU


Understand our Service Level Agreement
Before you sign up for ISU services, please take a moment to read and understand our Service Level Agreement. It is important that our support hours and response times meet your expectations.


Services Available to Dean’s Office, SOM, Campus, and External Clients

Project Management Availability
  Dean's Office SOM Depts
Project Management Limited At Cost
Business Analysis Limited At Cost
Project Evaluation Free At Cost
IT Business Planning Limited At Cost
Business Consulting Limited At Cost
Grant Proposal Advices Limited At Cost
Security Availability
  Dean's Office SOM Depts
Security & HIPAA Control Point Free Free
Encryption & Patch Management Free At Cost
More Comprehensive Security Oversight Limited Limited
Security Audit Services Free At Cost
Access Management & Identity Provisioning -- --
Application Development Availability
  Dean's Office SOM Depts
Current Systems Support & Enhancements Free At Cost
New Projects Free At Cost
Application Inventory/Clearing House Free Free
Product Roadmaps & R&D Limited At Cost
Scheduled Maintenance Releases Limited At Cost
Data Integration & Reporting -- --
Web Services Availability
  Dean's Office SOM Depts
Web Hosting Free At Cost
Basic Web Design, Development and Training Free At Cost
Content Management Free At Cost
New Collaborative Technologies Offerings Free At Cost
Server Availability
  Dean's Office SOM Depts
Data Storage Free At Cost
Support & Maintenance Free At Cost
Hosting Free At Cost
Email Consolidation Free Free
Flexible Server "Farm" Free Free
Disaster & Continuity Strategy Free At Cost
Desktop Availability
  Dean's Office SOM Depts
Basic Helpdesk Free At Cost
Standardized Hardware/Software Free At Cost
Basic Travel Support Free At Cost
Higher Level or More-Personalized Support Free At Cost
Asset Lifecycle Tracking System -- --
Updated: September 15, 2009
    Site Map    Contact Info     ©UC Regents