• Service Rates
• Additional Costs

Service Rates

The following rates have been approved by the Budget Office and the ISU Recharge User Committee for FY ’09-10. Rates are subject to change in subsequent years.

Service	Rate	Unit	Limits
Operations
Desktop Support (includes Helpdesk function)	$91.01	Per computer per month
Technical Support (customized desktop support)	$64.33	Per hour
File and Print Hosting	Free	200MB per user.	Additional Storage rates apply for > 200 MB
E-mail Hosting (includes Blackberry e-mail and calendar synchronization)	Free	100MB per user.	Additional Storage rates apply for > 100 MB
Additional Data Storage	$2.55	Per gigabyte
Managed Dedicated Server	(call for estimate)
Simple		Per server per month
Moderate		Per server per month
Complex		Per server per month
Project Management	$94.00	Per hour
Software Applications
Software Programming and Design	$94.00	Per hour
Database Development	$94.00	Per hour
Software Application Hosting
Simple	$23.50	Per app per month
Moderate	$47.00	Per app per month
Complex	$94.00	Per server per month
Database Hosting
Simple	$47.00	Per DB per month	Up to 150MB per user per month, then Additional Storage rates apply
Moderate	$94.00	Per DB per month	Up to 150MB per user per month, then Additional Storage rates apply
Complex	$141.00	Per DB per month	Up to 150MB per user per month, then Additional Storage rates apply
Project Management	$94.00	Per hour
Web Services
Website Hosting	Free		SOM Dean's Office units using SOM design templates
Simple	$23.50	Per site per month
Moderate	$47.00	Per site per month
Complex	$94.00	Per site per month
Information Architecture	$94.00	Per hour
Web Production (includes website design and development)	$64.43	Per hour
Web Worker Help	Free		Training will be charged at Web Production rates.

Additional Costs

For some services, the following costs are charged in addition to the recharge costs.

Service	Rate	Unit	Notes
Operations
Desktop Support (includes Helpdesk function)variable
Desktop hardware and software	variable	Per computer or license	ISU requires replacement every 3-4 years or if the system is no longer under warranty
Vendor support for printers and peripherals	variable	Usually per hour	Charged by the vendor
Computing parts and consumables		Per part	Includes patch cables
Ghost software		Per license	Software used to initialize a computer image
E-mail Hosting (includes Blackberry e-mail and calendar synchronization)
Exchange Client Access License (CAL)	$2	One-time per user	All users. Includes upgrades
Secure e-mail	$0.40	Per user per month	All users. This charge is passed by the Medical Center to ISU.
Blackberry synchronization license	$100	One-time per user	Only applies to Blackberry users.
Virus scanning license (one-time)	$8	One-time per user	All users.
Virus scanning license (maint)	$3	Per user per year	All users.
SPAM filtration	$3	Per user per year	All users.
Managed Dedicated Server
Big Brother Server Monitoring license (one-time)	$100	One-time per server
Big Brother Server Monitoring license (maint)	$20	Per server per year
Veritas back-up and recovery license		Per server per year
Project Management	NA	NA
Software Applications
Software Application Hosting
SSL Certificate	$259	Per site per every 2 years	For applications that require encrypted data transmission.
Database Hosting
SQL Server Upgrade to Yukon	$144	One-time per DB	Applicable to the FY Yukon purchased and to those database stored on shared SQL database server.
Portion NetLib encryption license (one-time)	$300	One-time per DB	Encrypts database. Required on SQL databases containing Ephi and/or SSN.
Portion NetLib encryption license (maint)	$4	Per DB per month	Encrypts database. Required on SQL databases containing Ephi and/or SSN.
Compliance Manager license (one-time)	$48	One-time per DB	Audits activity on database. Required on SQL databases containing Ephi and/or SSN. (not yet available)
Web Services
Website Hosting
SSL Certificate	$259	Per site per every 2 years	For websites that require encrypted data transmission.